Our Performance

Key Performance Indicators
Every quarter we measure our performance against targets to ensure that we are delivering the best possible service to our customers. 

Our Key Performance Indicators are reported quarterly to the Senior Management Team and to Tai Tarian's Board.

Customer Satisfaction Results
To measure satisfaction with our services, we carry out various service level satisfaction surveys.

In addition an All-Wales sector-wide postal Tenant Satisfaction Survey was carried out for the year 2014-15. It was commissioned by Welsh Government and led by Community Housing Cymru (CHC). The survey was designed to help landlords with business planning, identify areas of improvement and develop stronger communication and relationships with tenants.

The full report of this survey is available on the CHC website

Equality & Diversity Annual Review
Annually, we report to Board the progress on implementing our Equality and Diversity policy. Read the latest progress report.

Welsh Government Housing Association Comparison Tool
Welsh Government have produced a housing association comparison tool that provides data about each housing association in Wales. The data is from 1 April 2017.

The tool is available on the Welsh Government website.