Making damp, mould and condensation a priority

Fri 19 Jan 2024

With us in the midst of a cold snap, keeping control of any damp or condensation issues in your homes is a priority for us.

Both damp and condensation can sometimes cause patches of mould to appear. This is normally easily dealt with and managed by residents working in partnership with us where necessary, but we know the rising cost of energy can make damp or condensation more difficult to manage.

Our dedicated webpage has some hints and tips about how to prevent damp and mould as well as how to report any concerns.

Our in-house teams continue to carry out inspections where tenants have concerns in their home. Something else we have done is to create a DMC (Damp, Mould and Condensation) Task Force. This group’s role is to ensure we continue to manage damp, mould and condensation effectively and proactively.

We are also looking at new technology such as remote monitoring devices that can identify any issues in advance and ventilation products which are being developed and improved all the time.

If you have any concerns or questions about damp, mould and condensation within your home then please get in touch with our contact centre on 0300 777 3000.

Our staff will ask a series of questions to help diagnose and assess the issue being reported. An appointment can be arranged during the call, and the inspection duration will be based on the severity of the reported issue. We are aiming to carry out inspections as soon as we possibly can.