NPT Homes Christmas Opening Times
NPT Homes has announced that its offices will close for Christmas at 1pm on Friday 23rd December and re-open on Tuesday 3rd January.
During this time, tenants who need emergency assistance can contact the out of hours repairs line on 0300 777 3000.
A repair is considered an emergency where there is an immediate danger to the life or health of tenants or if it will cause major damage to the property. Examples of emergency repairs can include no essential services such as water or sanitation, serious flooding and leaks, lift breakdowns, damage to doors or windows that makes the home insecure or dangerous or unstable walls.
Esther Harris, Operations Manager at NPT Homes said:
“If emergencies occur over the Christmas period tenants can call our emergency repairs number but are encouraged to provide us with as much detail as possible. This will allow us to confirm if the repair qualifies as an emergency. If it is not an emergency the work reported will be recorded and we will respond to the fault after the festive break.”
NPT Homes would like to wish all its tenants and leaseholders a very Merry Christmas and a Happy New Year.