Post firebreak update on our services

Fri 06 Nov 2020

Neighbourhood team

With our firebreak lockdown coming to an end, we'll be able to re-introduce some of the services we had to stop.

So from Monday 9th November, here is what we'll be able to do:

Contact centre
Our telephone contact centre and repairs line are fully operational with staff answering your calls whilst working from home.

Repairs/Emergency Repairs
We are currently carrying out low-risk maintenance, where our staff can work safely.  We are also operating our usual emergency repairs service.

Grass cutting and grounds maintenance
Our grass cutting and grounds maintenance service is back up and running.  However, to ensure we comply with social distancing rules, we are working in smaller teams, so we may take a little longer than usual to complete some jobs.

External Improvement Programme
Our seven-year programme to improve the external area of our properties is operating fully once again.

Managing your money
Our Income and Financial Inclusion teams are fully operational to help and advise you if you're having difficulty paying your rent or managing your finances.

New developments
We are currently building new homes at Parc Newydd in Briton Ferry and Melin Close in Melin, whilst we are about to start building at several other sites in Neath Port Talbot.

We are regularly cleaning frequently touched points such as door handles and hand rails in communal areas of our flats.  We are also cleaning the communal areas of our Haven schemes.

Bidding for and moving into your new home
Homes by Choice, our weekly bidding system to apply for a new home is fully up and running. Viewings and signing up to move in to your new home is also operational.

Annual gas safety checks
The annual check and servicing of your gas heating appliances is continuing as normal.

Town centre and head office visits
In order to protect the health and safety of our staff, our town centre offices and head office in Baglan remain closed to visitors.  Staff will be pleased to help you with any matter by calling 0300 777 0000.

Keeping safe
The health and safety of our staff and tenants is paramount when dealing with requests for repairs.

If a staff member needs to visit your home to asses or carry out a repair you will be asked the following questions when the booking is made.

  • Does anyone at the property or a member of your extended household have a COVID-19 diagnosis or symptoms, awaiting test results or self-isolating?
  • Is anyone at the property at  high risk?
  • Are you happy for me to visit?

These questions will also be asked immediately before any of our staff enter your home, either via telephone or face-to-face, from a safe distance. This will ensure we have the most up to date information and will make us aware of any changes that may have occurred since the original appointment was made.

In addition to this, staff entering your home will be provided with appropriate PPE to wear.