The Tenant Liaison Officer Service

We realise that having your home improved can be a daunting prospect. That’s why we have a team of Tenant Liaison Officers (TLOs) who will help you through the process.

All tenants will be allocated a TLO who will:

  • Get to know you and ensure that the works take into account your individual needs
  • Arrange appointments with you for the work to be carried out
  • Support you through the process and answer any questions you may have
  • Make sure that you are happy once the work is complete.

For more information on the TLO service or to speak to your TLO please contact us or contact the team on 01639 315315.