The Financial Inclusion Team

How can we help?
Our in-house benefits team are here to help customers manage their money and offer support with finances, we can provide advice on a range of money matters including:

  • Benefits and managing universal credit (UC) claims 
  • Form filling
  • Support with benefit appeals
  • Digital/online advice
  • Advice on utility bills
  • Budgeting
  • Cost of living advice and support
  • Food, fuel and baby bank vouchers

We offer a telephone based service, however, home visits are available upon request if you are unable to complete over the phone due to having health or communication needs. 

To make an appointment
If you either claim or need to make a new claim for Universal Credit please contact:
Tel: 01639 315000

Alternatively, if you have any other benefit queries please contact:
Tel: 01639 506623