Electrical Supply Failure
Nearly all of our houses are fitted with circuit breakers rather than fuses. These are small switches on the consumer unit ("fuse box") that automatically turn off if there's a fault in the circuit.
If your power fails and you do not know what caused it:
- Check you have credit in your meter
- Check with your neighbours to see if there has been a power cut to your immediate area. If so, contact your electricity supplier for further advice. There will be an emergency contact number on your electricity bill or in the phone book
- If the power failure is just to your property, switch everything off including the lights, TV, cooker
- Switch on the circuit breakers on the consumer unit ("fuse box"); and
- Switch your lights and appliances on one at a time, if the power goes off when you turn on an appliance (e.g. TV, cooker, kettle) unplug it and have it checked by an electrician
If you cannot find out what is causing the problem or if the power goes off when you turn a light on, report the repair via the Repairs Helpline
If you call us out for a power failure and the cause is due to a fault with one of your appliances or because you have no electricity due to a lack of credit in a prepayment meter, you will be charged for the call out.
If a piece of electrical equipment fuses or you receive an electric shock:
- Turn off the electric supply at the mains
- Check the equipment and the wiring in the plug and deal with the problem if you can do so safely
- Do not wire more than one piece of electrical equipment to one plug or plug electrical equipment into light sockets
- Do not take electrical equipment into the bathroom or touch electrical equipment with wet hands
- Do not overload electrical sockets by using adapters, damaged flex or the wrong fuses.