To apply, you must register and complete an application through our Digital Lettings website. Once started, your application must be submitted within 28 days. Application verification can take up to 60 days from submission.

There is a wide range of guidance available on the Digital Lettings website, including step‑by‑step instructions, videos and FAQs to help you complete your application.

If you are having difficulties starting your application, please try the online guidance first. If you still need help and do not have any family, friends or support services who can assist you, you can contact us for support. We may ask for some basic details so we can understand how best to help.

Support requests are added to a contact queue and we aim to respond within 28 days. Many applicants are able to complete their application themselves before contact is needed.

Please note:

• Support is prioritised based on need

• Not all requests will be contacted immediately

• Assistance is intended for people who cannot access or use the internet themselves

Email: housingappenquiries@taitarian.co.uk

Yes. You can save your application as you go and return to it later.

However, if your application is not completed and submitted within 28 days, it will be cancelled and you will need to start again.

• Upload documents directly to your Digital Lettings account

• Email documents to housingappenquiries@taitarian.co.uk (Please include your application number and full name in the subject line)

• Post documents to: 
  Tai Tarian 
  Tŷ Gwyn 
  Brunel Way 
  Baglan Energy Park 
  Neath 
  SA11 2FP 

• PDF is the preferred format

• Some forms only accept PDF or Word documents

• Photos of documents are also accepted

• You do not need a scanner – photos taken on a smartphone or tablet are suitable

• Your application may remain on hold or in a lower priority band until all required evidence has been received.

If you are unable to complete your application or upload evidence and have no other support available, you may contact us for assistance.

Email: housingappenquiries@taitarian.co.uk. Support requests are responded to in priority order and not all requests will receive immediate contact.

You will receive your application number immediately after submission. Once your application has been verified, you will be notified by email. Verification can take up to 60 days.

• High volumes of applications

• Missing or updated information

• Recent changes in circumstances

If your circumstances change, you can add this information to your application without needing to call. If you are at risk of homelessness, please contact Neath Port Talbot County Borough Council's Homelessness Assessment, Prevention and Support Services on 01639 685219.

• Your band is based on your current circumstances.

• Banding can only be reviewed if your circumstances change

• You may need to send supporting evidence

• Reviews can take up to 28 days

• A review may result in your band increasing, decreasing or staying the same

• Some reviews may take longer if additional checks or approvals are required.

You can check your banding and category in your Digital Lettings account, including the notes and history section. If you have submitted evidence, please allow up to 28 days for it to be reviewed. If it has been longer than this, contact us: housingappenquiries@taitarian.co.uk

Evidence reviews usually take up to 28 days, but some may take longer depending on the checks required.

You will normally only be contacted if:

• Further evidence is needed, or

• There is an update to your application

If someone needs to be added to your household, you must email us with their details.

housingappenquiries@taitarian.co.uk

This process can take up to 28 days. Additional evidence may be required depending on age and circumstances.

If you wish to be considered for overnight access to children, evidence will be required, such as:

• Written confirmation from the main guardian or a court order

• Names and dates of birth of the children

• Recent bank statements

• Universal Credit evidence if applicable

• Reviews can take up to 28 days.

If anything changes (for example pregnancy, address change, health needs), please email us with full details and any supporting evidence.

housingappenquiries@taitarian.co.uk

Changes can take up to 28 days to be reviewed.

Your category shows:

• Number – how many bedrooms you can bid on

• Letter – the type of accommodation

• G – General needs

• D – Adapted accommodation

• O – Over 55 accommodation

You can bid on any property advertised within your category, as long as you meet the conditions and criteria shown on the advert.

Category changes usually require a change in circumstances and supporting evidence.

Examples include:

• Moving to Over 55 (O) when all household members are aged 55+

• Moving to Adapted (D) due to new health or mobility needs

• Moving away from Adapted (D) if adaptations are no longer needed

Evidence should be sent to: housingappenquiries@taitarian.co.uk. Reviews can take up to 28 days.

• Category reviews for bedroom entitlement may include:

• Medical evidence for health‑related needs

• Evidence of overnight access to children

• Written requests to reduce bedroom entitlement

All reviews require supporting evidence and can take up to 28 days.

Homes by Choice lets you bid for available properties each week.

• Bidding opens Friday at 8:30am

• Bidding closes Monday at 12pm

• You can bid on up to 5 properties

• Properties must match your band and category 

Visit: https://hbc.taitarian.co.uk. You will receive an email confirming your bids once submitted.

Each week you can view available homes through Homes by Choice, including:

• Flats and houses (1–4 bedrooms)

• Over 55 accommodation

• Adapted and accessible properties

You can place bids yourself through the Homes by Choice website.

If you are unable to do so and have no other support available, you can contact us for assistance.

After bidding closes:

• Applications are shortlisted based on band and waiting time

• Successful applicants are usually contacted within 48 hours

If you do not hear from us, you were not successful this week and can bid again the following week.

Offers are usually made to:

1. The highest band

2. The longest waiting time in that band

3. Applicants who meet property criteria

We reserve the right to withdraw or not make an offer.

No. Being first to bid makes no difference to your final position.

You can bid on up to 5 properties per week and must rank them in order of preference.

If you are matched:

• Further checks may be required

• You may be asked for updated information

• Once approved, your status will change to Offered

Viewings are arranged once checks are complete:

• A member of the Lettings Team will contact you

• Viewings may take place before all works are finished, if safe

• You normally have two working days to respond to an offer