Providing access is an important part of your contract.

There are lots of reasons why we may need access to your home. It could be to carry out essential work that we’ve identified or that you’ve reported to us, carry out annual gas safety checks, surveys which helps inform future work and understand your property, or sometimes, we just want to check in and see how you’re doing. Your occupation contract requires you to allow access when given reasonable notice.

We’ll always aim to give you at least 24 hours in most cases, and seven days for certain legal inspections. In an emergency, we may enter without notice to protect you, others, or your home. We appreciate that life is busy but letting us in is important to ensure your property is kept in a good, safe condition.

Missed appointments cost time and money and delay important work. If you repeatedly do not provide access for essential works or legal safety checks this is a breach of your contract and may lead to further action.

However, we can be flexible. If the times for appointments don’t suit or something crops up last minute, please get in touch - we’re happy to try to rearrange and avoid a wasted journey.

Please remember: If we’re servicing your heating, make sure there’s enough gas credit or solid fuel. If not, we may not be able to complete the check.

With over 9,000 homes to look after, keeping to appointment times helps our staff work more efficiently and ensures your home stays in good working order and you and your family safe.