If you’re finding it hard to pay your energy bills or top up your prepayment meter, you’re not alone, but there is help available. 

You may be able to get fuel vouchers or a grant from your energy supplier.

You might also save money by switching supplier or tariff. Free comparison sites like Uswitch.com can help you find the cheapest option for your home.

If you already have energy debt, many suppliers offer grants to help clear what you owe. These include schemes from British Gas, EDF, E.ON Next and others.

It’s always worth contacting your supplier to ask what support they can offer. If they can’t help, you might still be able to get a grant from the British Gas Energy Trust, even if you’re not a  British Gas customer.

Help with water bills 

Welsh Water offer several schemes to help make bills more affordable.

HelpU tariff 

This lowers your yearly bill if you’re on  a low income. From 1 April 2026 to 31 March 2027, the cap is £350.16. (£134.72 for water, £215.44 for sewerage) To qualify, someone in your home must 
receive a means tested benefit, and  Welsh Water will look at your total household income.

Bill cap – Water Sure Wales 

If you have a water meter, this caps your annual bill no matter how much water  you use. For 2026-27, the cap is £583.77.  (£229.28 for water, £354.49 for sewerage)

You must be on a qualifying benefit  and either:

• Have 3 or more children under 19  living at home who you can claim child benefit for; or
• Have someone with a medical condition that needs significant use of extra water.

Customer assistance fund

This is for anyone in severe financial hardship with water arrears over £150. If accepted, you make agreed payments for six months and Welsh Water will clear 50% of your arrears.

Keep paying for another six months and they clear the rest.

This is a one-off scheme, so it can’t be used again if arrears build up later.