We would like to let you know that there will be a temporary reduction in our repairs service on Friday 21 August 2026.

Our Contact Centre will remain open and continue to receive and process emergency repair requests as normal. If you need to report an emergency repair, please contact us on 0300 777 3000.

Due to limited availability, enquiries requiring updates from our inspectors or planning teams may not receive a response until Monday. This includes requests for repair progress updates, appointment scheduling enquiries, and other non-emergency repair matters.

We apologise for any inconvenience this may cause and appreciate your patience and understanding.