Since the start of the year, we’ve been out and about in our communities, hosting more Tenant Talk sessions, because your voice matters.

These sessions are all about listening to your views, whether it’s rent, repairs, services, or areas where we can improve, and we’ve enjoyed chatting with you over a cuppa.

In recent weeks we’ve visited:

• Cwmafan Library
• Alltwen Community Centre
• Brynamman RFC
• Neath Community Centre
• Croeserw Community Enterprise Centre
• Resolven Building Blocks
• Tonmawr Community Centre
• Margam Community Centre

We also attended several community events to catch tenants there too and held some family fun days over Easter.

A big thank you to everyone who came along and shared their thoughts. Themes from our conversations have been:

1. You want it to be easier to communicate with us, with critical information you’ve told us shared between teams, so you don’t have to tell us the same thing again.
2. While you’re happy with our repairs service, you would appreciate more clear timeframes on when to expect work, so you can plan for it.
3. You want to see us in your communities more often, and you want us to provide you with more opportunities for face-to-face sessions

This has been invaluable and we’re reviewing everything you’ve told us and are working on ways to improve.