All you need to know about rent
Monday 19 January 2026
From Monday 19th January, your new rent booklet will arrive, giving you details of your rent and any service charges from April 2026.
If you pay for services such as grass cutting or communal cleaning, your updated service charge costs will be included in the same booklet.
As a community landlord, we have followed Welsh Government’s new 10-year guidance on how rents are set.
This guidance ensures housing associations like us have enough money to maintain homes, provide services, and invest in communities.
After receiving the guidance, we work out what this means in pounds and pence for all tenants to make sure rents remain affordable.
Speaking to tenants about this has been key. Over the summer, we held a roadshow of workshops and face-to-face sessions, worked with TPAS Cymru, and gathered over 900 responses to our rent survey.
These conversations have been invaluable, and we thank everyone who had their say.
A major part of this process has been reviewing our affordability principles, which were developed with tenants – including a new one for Haven and supported housing.
Our affordability principles
These guide how we set rents and service charges:
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Principle 1: We will assess our rents against market rents, and the rents charged by other housing associations in the locality, and agree a proposal based upon the results.
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Principle 2: Our rents will be affordable in line with the Living Rent Model for households with tenants who earn a low wage.
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Principle 3: Our rents will take into consideration the number of bedrooms within the property.
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Principle 4: We will set out what tenants will receive for service charges, and will ensure the amount is fair, reasonable, and provides value for money.
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Principle 5: Rent and service charges for Haven and supported housing will be set fairly, taking account of the distinctive services and facilities provided, the nature of the buildings, and the need to safeguard affordability for tenants
What’s in your rent booklet?
Your booklet includes:
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Your rent and any service charges from April
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Ways to pay
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Where your money goes
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Contact details for your rent officer and housing officer
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How to get support if you need help
Where your money goes
Get in touch
If you’re worried about paying your rent, please contact us as soon as possible.
Whether you’re in work or claiming benefits, there may be help available.
Contact details for your designated rent officer and housing officer are included on page 3 of your rent booklet or call us on 0300 777 0000 for further advice.
Check out our rent setting video below: