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Repairs

Repairs

Tai Tarian plumber fitting a radiator

Join our repairs group!

We all know how important it is to feel safe, secure, and comfortable at home. That’s why we want to make sure our repair service is working for all, and who better to help us do that than you?

If you’ve ever had ideas for improving repairs or want to make sure your voice is heard when it comes to getting things sorted, this is the group for you.

What is the repairs group?

This group brings together tenants who want to help shape and improve our repairs service. You’ll get involved in discussions and give feedback on things like:

  • Our repairs strategy, how we plan and deliver repairs
  • Appointments and communication, what works and what doesn’t
  • Service improvements and changes, making the experience better for you and your home 

Why join?

  • Make a real difference to the services you and your neighbour’s use
  • Help us improve the speed, quality, and experience of getting repairs done
  • Be part of positive change that affects thousands of homes
  • Build your confidence and understanding of how the repairs process works 

How much time do I need to give?

Not much, and a lot less than most people expect. A minimum of two meetings per year. These will be community based at a time that works for you. 

And because your time is valuable, you will also receive:

  • A £20 shopping voucher for each session you attend
  • Travel and childcare costs covered*
  • Free training and development workshops delivered by partners like TPAS Cymru
  • A thank‑you card as a small token of our appreciation
*Childcare support available from registered providers only.

What skills do I need?  

A passion for our communities and not being afraid to have your say.  

  • You don’t need any previous experience.
  • You don’t need specialist knowledge.
  • You don’t need to be confident or outgoing.

Training, support and guidance are provided.

Ready to join?

Sign up today by completing our quick survey here:
Take the Tenant Voice survey 

If you’d prefer to talk things through first, or want help choosing the right group, email tenantvoice@taitarian.co.uk or call 0300 777 0000.

Let’s focus on the future of repairs together.